SHIPPING POLICY

Les Chemins D’or offers delivery worldwide. All prices herein are expressed in Canadian currency.

Note: Due to a high volume of orders, there may be additional delays during promotional or sale periods.

• Standard shipping may take between 5 to 12 business days and is free of charge for orders shipping to Canada.
• International shipping (including USA): delivery speed and fees vary. Duties and taxes may be applicable and are not the responsibility of Les Chemins D’or.

Please note that there may be an additional delay for orders that require a merchandise transfer from one of our stores. Please allow an additional 5-7 business days for engraved items to be shipped. Special order requests may take longer to process. There may be additional delays during promotional or sale periods.

*Orders must pass verification and must be shipped to a single address. Les Chemins D’or is not responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as severe weather, natural disasters, strikes,etc. Orders will be shipped by Canada Post or Fedex and require signature. Please allow up to fourteen (14) business days for shipments to remote locations. Les Chemins D’or does not ship to P.O. boxes. Special orders, engravings and orders that require merchandise transfers are not within the delivery guarantee.

RETURN AND EXCHANGE POLICY

Online orders

For all regular-priced merchandise purchased online at lescheminsdor.ca, Les Chemins D’or will provide an exchange or refund within 30 days of delivery, provided merchandise has not been worn, altered, engraved, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by proof of purchase, original packaging and warranty materials. Sale merchandise is final sale and cannot be returned or exchanged.

Returns must be made within 30 days of delivery using the prepaid return shipping label sent to you.

These instructions must be followed exactly; failure to do so will prevent the processing of your return, and Les Chemins D’or will not assume responsibility for reimbursement or compensation.

1.Client Service Centre
Call us at 514-254-0761 send us an email at info@lescheminsdor.ca. If your order is eligible for return, we will provide you with a Return Authorization Form and a prepaid shipping label.

2. Package Your Merchandise
The merchandise returned must be received in sellable condition. Enclose the merchandise and the printed Return Authorization Form, the packing slip, original packaging, and any original warranty.

3. Ship Your Package Using the Prepaid Return Shipping Label
You must use the prepaid return shipping label sent to you. If you choose to use an alternative shipping method, the return may not process. Les Chemins D’or will not assume responsibility for reimbursement or compensation if the package is lost, stolen, damaged, or mishandled.

4. Processing Your Return/Exchange
Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Once the returned merchandise is accepted for return or exchange, your refund or replacement item will be processed within a few business days.

Return or exchange at a Les Chemins D’or retail location

• We accept returns and exchanges on all regular priced items purchased online or at a Les Chemins D’or store in Canada within 30 days of your original purchase. Sale merchandise is final sale and cannot be returned or exchanged.
• For items purchased online: All returns must include your Les Chemins D’or web order packing slip.
• Refunds will only be issued to the same tender used for the original purchase. Gift recipients will have the option of exchanging the item or receiving a store credit.
• To find a store near you, visit our store locations. Click here

SECURE PAYMENT

What forms of payment are accepted for purchases made online?

We currently accept the following payment methods online:

• Visa
• MasterCard
• American Express

How do you secure online payments?

Les Chemins D’or partners with the best providers in order to offer a secure payment solution. We use the industry standard SSL encryption protocol that protects your personal information when you shop online. If you suspect fraudulent activity on your credit card, please notify your financial institution immediately.